Comments on: Enlightment – Customer Service in America 2009 http://bigmouth.imserious.org/enlightment-customer-service-in-america-2009/ Life, The Universe, Everything... Wed, 30 Jun 2010 09:02:40 -0400 http://wordpress.org/?v=2.8.2 hourly 1 By: Dave Stewart http://bigmouth.imserious.org/enlightment-customer-service-in-america-2009/comment-page-1/#comment-297 Dave Stewart Sat, 12 Dec 2009 00:37:48 +0000 http://bigmouth.imserious.org/?p=356#comment-297 Business travel has become segregated into the haves and the have nots. If you are a frequent traveler, you get great service, but if not then you are treated as cattle. I think the Bay Area is particularly bad for this. But travel to New Orleans and you have a noticeably different experience, because they know how dependent they are on tourism post Katrina. In PRC, the level of customer service for most business I find is often poor, but ironically for business travelers, it tends to be high. It just depends. If you want to rediscover an American company that still gets customer service, check out Disney World. Business travel has become segregated into the haves and the have nots. If you are a frequent traveler, you get great service, but if not then you are treated as cattle. I think the Bay Area is particularly bad for this. But travel to New Orleans and you have a noticeably different experience, because they know how dependent they are on tourism post Katrina.

In PRC, the level of customer service for most business I find is often poor, but ironically for business travelers, it tends to be high. It just depends.

If you want to rediscover an American company that still gets customer service, check out Disney World.

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